Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at archaneonsupps@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at archaneonsupps@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

All returns must be issued within 30 days of receipt of your shipment. Returned items must be in original condition and returned in original packaging. To complete your return we require a receipt or proof of purchase. To initiate a return, please contact archaneonsupps@gmail.com or call with your order number and refund request.

Return Conditions: Products must be unopened and in original condition. All apparel must be unwashed and unworn with original tags. All markdown sales are final and no exchanges or returns will be accepted on sale items. Limited edition products are not available for refund/exchange due to limited quantities.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If applicable, your refund will be processed, minus shipping cost, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We work hard to ensure that all items arrive undamaged, however it does happen. If any of your items are damaged on arrival, please reach out to customer support ASAP to setup a return or replacement as needed.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at archaneonsupps@gmail.com.

 

We care about our customers and aim to ship product within 7-14 days of order placement. If you have not heard back from us about your order within this time please contact us at archaneonsupps@gmail.com.